How to Change a Culture: Lessons From NUMMI. How to Change a Culture: Lessons From NUMMI. case study. John Shook. Save; Share. Manageris recommande l’article How to Change a Culture: Lessons from NUMMI , MIT Sloan Management Review, “What my NUMMI experience taught me that was so powerful was that the way to change culture is not to first change how people think, but.

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Workers never showed up on time, people would literally get drunk on the job, workers actually threw their empty liquor bottles into the door frames of cars! Indeed, many of the same employees that worked at uclture plants who had disciplinary problems were also going to start working at NUMMI.

Learning for Change: the NUMMI Experience

The training included long hours of lectures but, most importantly, practical on-the-job training in which they worked alongside their counterparts to learn what was to be their job back in California. All with the exact same workers, including the old troublemakers. Fix those cars out in the back lot, but the line keeps moving!

Get semi-monthly updates on how global companies are managing in a changing world. That really is all there can be said on it.

This is followed by further questions cultire delve into the realities of being a leader in a global world Moran et al, While this stopped production from continuing, the team was able to address the problem right then and there, and after the problem was fixed, the lone restarted, the end result was a finished product at the end of the line FREE of problems, issues, and missing parts.

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That really is all there can be said on it. Leaders need to keep up with scientific, technological, economic, and industrial changes Lesosns et al, Apparently, is simple, but is very complex and difficult issue. And, oh yes, the plant had produced some of the worst quality in the GM system.

How to Change a Culture: Lessons From NUMMI

Chhange agreement with the United Auto Workers union was yet to be signed. This example shows the power of learning from others with a different perspective and welcoming change that can make all the difference. Almost all themes realated with quality need a thinking change. This is a summary of the full article. No team leader nearby to call. Global leaders must consider the contributions of other cultures as a way to further their organization and effectively move with the flow of change.

At the end of each training tour, we asked the trainees what they would q want to take back with them to Fremont of all they had seen at Toyota. Photo retrieved from http: How to Change a Culture: To this day, no one knows chage happened there except that worker and me. Employee relations was improved with open door policies, direct communication, continuing education programs, and peer mentoring. Thanks again for discussing this, -AJ.

And seeing those problems is the crux of the job of the manager. So he did nothing. How do we think about them? I think, the best way the people can change is, first, changing the behavior, then, as a result, changing the culture.


Very often, they were missing nuts, bolts, weld tacks, windows and windshields, tires, even engines! The answer may not be within the organization. Why was the joint venture attempted? Findings Start by changing what people do rather than how they think.

Learning for Change: the NUMMI Experience

Toyota hired me in late to work on the Toyota side of its new venture with GM. Trying to capture what I had learned of how the culture was changed at NUMMI, I developed a simple pyramid model that I later found out was almost the same as a model Schein had channge much earlier. For each of us, every day, every moment, work comes at us. However, application does not necessarily mean direct application. The concept of learning from others and embracing change reminded me of NUMMI, which I learned about a while back in my education.

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Video retrieved from https: Their answer was invariably the same: Image courtesy of Flickr user smi23le. The stop-the-line andon process is just one example of acting the way to thinking, but it is a good one for two reasons.

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